Medilee Pty Ltd (ACN 685 703 913). The terms governing access to and use of the Medilee platform. Last updated 24 July 2026.
Welcome to Medilee. We provide a cloud-based, AI-assisted medico-legal workflow and document management platform that supports the preparation, structuring, summarisation and management of medico-legal case materials (Platform). These Terms of Service (Terms) govern access to and use of the Platform and are entered into between Medilee Pty Ltd (ACN 685 703 913) (we, us or our) and you. The Platform provides assistive outputs only and does not provide medical, legal, diagnostic, clinical or professional advice.
Please read these Terms carefully before you accept. We draw your attention to:
We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link in the Services, or for featuring certain goods or services on the Services.
These Terms do not intend to limit your rights and remedies at law, including any of your rights under Australian Consumer Law.
1.1 By clicking "I accept" (or a similar button or checkbox), by executing an Order Form that references these Terms, or by accessing or using the Platform, you accept these Terms. If you do not accept these Terms, you must not access or use the Platform.
1.2 If you accept these Terms on behalf of an organisation, you represent and warrant that you have authority to bind that organisation, and references to "you" include that organisation.
1.3 Your acceptance is recorded electronically together with your user identifier and a timestamp. You will not be able to access case functionality on the Platform until these Terms have been accepted.
1.4 We may amend these Terms at any time by providing written notice to you. By continuing to use the Platform after the date specified in the notice or 30 days after notification (whichever is earlier) (Variation Notice Period), you agree to the amended Terms. If you are an Individual Subscriber and do not agree to an amendment, you may (within the Variation Notice Period) cancel your Subscription in accordance with clause 5 and cease using the Platform. If you are an Organisation Subscriber on a fixed-term Order Form and do not agree to an amendment, you may (within the Variation Notice Period) object to the amendment, in which case it will not take effect and the Organisation Subscriber's subscription will continue on the unamended Terms for the remainder of the then-current term.
2.1 The Platform is made available to two types of customers:
2.2 Each individual who accesses the Platform (including each Authorised User provisioned by an Organisation Subscriber) is personally bound by these Terms and, where applicable, the Practitioner Terms of Use presented at first login.
2.3 If you are an Organisation Subscriber, you may invite Authorised Users to access and use the Platform under their account. You are responsible for: (a) each of your Authorised Users' access to and use of the Platform, and their compliance with these Terms, as if their acts and omissions were your own; (b) ensuring each Authorised User is a suitably qualified individual authorised to access the data made available to them; and (c) managing the allocation, deactivation and reallocation of Seats.
2.4 You must provide accurate, current and complete registration information and keep it up to date. Logins are personal and must not be shared. You are responsible for keeping account credentials confidential and for all activity under your account or the accounts of your Authorised Users, and you must notify us immediately of any unauthorised access or use.
2.5 You acknowledge that access to and use of the Platform may be logged, monitored and audited for security, compliance and legal purposes.
3.1 We offer the Platform on the subscription plans described on our pricing page at medilee.com.au/pricing (or as otherwise notified by us) (Pricing Page) or, for Organisation Subscribers, in an Order Form. The features, inclusions, Seat numbers, report volumes and fees applicable to your Subscription are those described on the Pricing Page or in your Order Form at the time you subscribe, as varied in accordance with these Terms.
3.2 An Order Form takes effect when signed by both parties or when accepted electronically, and forms part of these Terms. If there is an inconsistency between an Order Form and these Terms, the Order Form prevails to the extent of the inconsistency.
3.3 You may upgrade or downgrade your plan at any time through the Platform or by agreement with us. Upgrades take effect immediately with a pro rata charge for the remainder of the billing period. Downgrades take effect from the start of the next billing period.
3.4 We may offer a free trial as described on the Pricing Page (for example, a 14-day free trial that requires a valid payment method and runs on the plan you select). Free trials are for evaluation purposes, limited to one per customer, and we may modify or withdraw free trial offers at any time. Unless you cancel before the trial ends, your Subscription will continue on a paid basis on the selected plan at the end of the trial and Fees will become payable in accordance with clause 4. You may change plan during or after the trial.
4.1 You must pay the fees for your Subscription as set out on the Pricing Page or in your Order Form (Fees). Unless stated otherwise, Fees are in Australian dollars and exclusive of GST.
4.2 For Individual Subscribers: Fees are payable in advance by credit or debit card through our third-party payment processor (currently Stripe), for the billing period you select on the Pricing Page (monthly or annual). Your Subscription automatically renews for successive billing periods of the same length until cancelled. You may cancel at any time through the Platform, and cancellation takes effect at the end of the then-current billing period. Except as required by law (including the Australian Consumer Law), Fees for a commenced billing period are not refundable and no pro rata refund is payable for a partial billing period.
4.3 For Organisation Subscribers: Fees are payable as set out in the Order Form. Unless the Order Form states otherwise, we will invoice monthly in advance for subscription Fees and monthly in arrears for any usage-based Fees (such as additional reports above included volumes), and invoices are payable within 14 days of the invoice date.
4.4 If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.
4.5 If any amount is not paid when due, we may charge interest on the overdue amount at 2% per annum above the Reserve Bank of Australia cash rate, and we may suspend access to the Platform on 7 days' written notice until payment is received. We will not exercise suspension rights in respect of amounts that are the subject of a genuine dispute raised in good faith.
4.6 We may change the Fees or plan inclusions by giving you at least 30 days' written notice. For Individual Subscribers, changes take effect from the next billing period after the notice period; if you do not agree, you may cancel before the change takes effect. For Organisation Subscribers on a fixed-term Order Form, Fee changes take effect from the start of the next renewal term.
5.1 These Terms commence when you accept them and continue until your Subscription is cancelled or terminated in accordance with these Terms.
5.2 Individual Subscriptions renew automatically for successive billing periods (monthly or annual, as selected on the Pricing Page) and may be cancelled by you at any time in accordance with clause 4.2.
5.3 Organisation Subscriptions operate for the initial term set out in the Order Form and, unless the Order Form states otherwise, automatically renew for successive periods equal to the initial term unless either party gives at least 30 days' written notice of non-renewal before the end of the then-current term.
6.1 Subject to your compliance with these Terms and payment of the Fees, we grant you (and, for Organisation Subscribers, your Authorised Users) a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your internal professional purposes during your Subscription. All other uses are prohibited without our prior written consent.
6.2 When using the Platform, you must not, and must not attempt to, and must not permit or assist any other person to:
7.1 You acknowledge and agree that: (a) the Platform is an assistive tool that supports the collection, organisation and drafting of medico-legal case materials; (b) the Platform does not provide medical, legal, diagnostic, clinical or professional advice, and is not a decision-making system; and (c) all clinical, professional and medico-legal decisions remain your sole responsibility (or, for Organisation Subscribers, the responsibility of the relevant Authorised User).
7.2 AI-generated content produced by the Platform, including case summaries, transcriptions, consultation summaries, draft reports and any other outputs (AI Outputs), are assistive drafts only. AI Outputs may be inaccurate, incomplete or misleading, may not be unique across users, and are generated from the data provided without accounting for information not disclosed through the Platform. We do not approve, certify, endorse or adopt any AI Output.
7.3 You must (and must ensure each Authorised User does): (a) independently review, verify and approve all AI Outputs before any clinical, medico-legal or other professional use; (b) exercise independent professional judgement at all times and not rely on the Platform as a substitute for that judgement; (c) comply with all applicable professional standards, codes of conduct and regulatory requirements, including any requirements of the Australian Health Practitioner Regulation Agency (AHPRA); and (d) maintain current and adequate professional indemnity insurance.
7.4 Any final report or document remains the professional work product of the practitioner who approves it, and use of the Platform does not reduce or alter any professional, ethical, legal or evidentiary obligation owed by you or your Authorised Users.
8.1 All intellectual property rights in the Platform, including how the Platform looks and functions, our copyrighted works, trademarks, inventions, designs, algorithms, machine learning models and back-end or internal outputs (Our Intellectual Property), vest and remain vested in us or our licensors. Nothing in these Terms transfers any ownership of Our Intellectual Property to you.
8.2 As between the parties, you own all Report Outputs. To the extent we hold any intellectual property rights in a Report Output, we assign those rights to you on creation of that Report Output.
8.3 We may use any Feedback you or your Authorised Users provide in any manner we see fit, and no benefit is owed to you as a result of our use of Feedback.
9.1 We do not own Your Data. You grant us a non-exclusive licence to access, analyse, back up, copy, store, transmit and use Your Data solely to the extent required to: (a) supply the Platform and perform our obligations under these Terms; (b) diagnose problems with, maintain, protect and improve the Platform (subject to clause 11); and (c) comply with law.
9.2 You represent and warrant that: (a) you have all authority, consents and legal rights required by law (including the Privacy Act 1988 (Cth) and any applicable health records legislation) to upload Your Data to the Platform and to permit its use in accordance with these Terms; and (b) Your Data does not and will not infringe any third party's intellectual property rights, rights of privacy or publicity, or breach any duty of confidence, law or regulation.
9.3 You are responsible for maintaining copies of Your Data held on your own systems and for the integrity of Your Data on systems, networks and devices controlled by you or your Authorised Users. The Platform is not a system of record for clinical or legal records.
10.1 Our Privacy Policy (available at medilee.com.au/privacy) is incorporated into these Terms by reference, and your use of the Platform is subject to it.
10.2 The parties acknowledge that Your Data may include personal information and health information (each as defined in the Privacy Act 1988 (Cth)). We will collect, hold, use and disclose that information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy.
10.3 We host Your Data on infrastructure located in Australia. We will not change the location of hosting of identifiable health information outside Australia without giving you at least 30 days' written notice.
10.4 If you are an Organisation Subscriber, you are responsible for your own compliance with privacy and health records laws applicable to your organisation, including maintaining any required privacy policies, collection notices and consents for the patients and third parties whose information is processed through your use of the Platform.
11.1 We may create and use irreversibly de-identified and aggregated data derived from Your Data and Platform usage for: (a) Platform improvement, including improving any AI technologies and features integrated with the Platform; (b) quality assurance; (c) model evaluation and performance improvement; (d) security and reliability testing; and (e) developing new services, identifying trends and benchmarking. Once de-identified and aggregated in accordance with this clause, we own that data, provided it is not compiled in a way that allows any underlying portion of Your Data or any individual to be identified.
11.2 We will not: (a) use Your Data in identifiable form to train, fine-tune or otherwise develop any artificial intelligence or machine learning model without your prior written consent; or (b) attempt to re-identify any individual from de-identified data.
12.1 Each party receiving Confidential Information from the other must: (a) not disclose it to any third party except to personnel and professional advisers who need to know it in connection with these Terms and who are bound by confidentiality obligations; (b) protect it from loss, damage and unauthorised disclosure; and (c) use it only to perform obligations or exercise rights under these Terms.
12.2 These obligations do not apply to information that: (a) must be disclosed to comply with these Terms; (b) the disclosing party authorises in writing to be disclosed; (c) is or becomes public other than through a breach of these Terms or another duty of confidence; or (d) must be disclosed by law or a regulatory authority, provided (to the extent permitted by law) prior notice is given to the disclosing party.
12.3 Each party agrees that damages may not be an adequate remedy for a breach of this clause 12 and that the other party may seek injunctive or other equitable relief.
13.1 We maintain an information security management system and appropriate technical and organisational measures designed to protect Your Data against misuse, interference, loss and unauthorised access, modification and disclosure.
13.2 If either party becomes aware of, or reasonably suspects, a security incident that has or may have compromised Your Data (Security Incident), that party must promptly notify the other. On notification, we will within a reasonable time investigate the incident and, where a Security Incident is confirmed, remediate it to the extent operationally, commercially and technically feasible.
13.3 If we determine a Security Incident is notifiable under the Notifiable Data Breaches Scheme under Part IIIC of the Privacy Act 1988 (Cth), we will promptly notify you, provide any required notice to the Office of the Australian Information Commissioner, and coordinate with you on notification of affected individuals, with us taking the lead unless the parties (each acting reasonably) agree otherwise and without limiting any notification obligation either party has at law.
13.4 We may suspend access to the Platform where necessary or prudent to address a Security Incident, as determined by us acting reasonably.
14.1 We will use commercially reasonable efforts to make the Platform available and to provide support during Australian business hours through the contact channels described on our website or in an Order Form. However, we do not warrant that the Platform will be uninterrupted, timely, secure or error-free, including during scheduled or emergency maintenance.
14.2 We may update the Platform from time to time to fix issues, improve performance or change features. Where an update materially reduces the core functionality of your plan, we will endeavour to give you reasonable prior notice, and if you are materially adversely affected you may cancel your Subscription and receive a pro rata refund of prepaid Fees for the unused portion of the billing period or term.
15.1 You represent, warrant and agree that: (a) if you are an Individual Subscriber or Authorised User, you are a qualified professional authorised to practise in your jurisdiction; (b) you have legal capacity and authority to enter into these Terms and there are no legal restrictions preventing you from doing so; (c) all information you provide to us is true, correct and complete; and (d) you have not relied on any representation made by us about the Platform (including its fitness for your particular purposes) unless expressly set out in these Terms.
16.1 Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term, condition, right or remedy implied or imposed by law (including the Australian Consumer Law) which cannot lawfully be excluded, restricted or modified. If any guarantee under the Australian Consumer Law applies and our liability cannot be excluded but can be limited, our liability is limited (at our election) to resupplying the relevant services or paying the cost of having the services resupplied.
16.2 Subject to clause 16.1, and to the maximum extent permitted by law: (a) neither party is liable for Consequential Loss; (b) each party's liability is reduced proportionately to the extent caused or contributed to by the other party or its personnel (including any failure to mitigate); and (c) our total aggregate liability to you in connection with these Terms, however arising, is limited to the total Fees paid by you to us in the 12 months immediately before the first event giving rise to the relevant liability.
16.3 Subject to clause 16.1, we have no liability for (a) any decision made, action taken, or outcome arising from your (or your Authorised Users') use of, or reliance on, the Platform or any AI Output, including the content of any report approved by a practitioner; or (b) any loss arising from or in connection with (i) your computing environment; (ii) the loss or deletion of Your Data following the data retention period in clause 18.4; or (iii) any use of the Platform by a person or entity other than you or your Authorised Users.
17.1 You indemnify us against all Liability we suffer or incur arising from or in connection with: (a) reliance by you or any third party on any AI Output that you or your Authorised Users have approved or supplied; (b) misuse or misrepresentation of the Platform or its outputs by you or your Authorised Users; (c) breach by you or your Authorised Users of any professional, legal or ethical obligation; or (d) unauthorised or unlawful collection, use or disclosure of data uploaded to the Platform by you or your Authorised Users, except to the extent the Liability was caused by our breach of these Terms or our negligence.
18.1 We may suspend access to the Platform (in whole or part) where: (a) we reasonably believe there has been unauthorised access to or use of the Platform; (b) required to address a Security Incident; (c) amounts are overdue in accordance with clause 4.5; or (d) you or an Authorised User are in material breach of these Terms, while we investigate. Where we suspend access, we will notify you within a reasonable time and work with you to resolve the matter.
18.2 Either party may terminate these Terms with immediate effect by written notice if the other party: (a) commits a material breach of these Terms that is not capable of remedy, or fails to remedy a material breach within 10 business days of written notice; or (b) becomes insolvent, enters administration or liquidation, or ceases to carry on business.
18.3 On cancellation, expiry or termination: (a) your and your Authorised Users' access to the Platform ceases at the effective date; (b) you must pay all Fees accrued up to the effective date; and (c) except where these Terms provide for a refund, prepaid Fees are not refundable, subject to the Australian Consumer Law.
18.4 For 30 days after the effective date of cancellation, expiry or termination, we will make Your Data available for export in a standard format on request. After that period, we will delete Your Data in our possession or control, except to the extent we are required by law to retain it or it is held in routine backups, in which case we will continue to protect it in accordance with these Terms until it is deleted.
19.1 Assignment: You must not assign or deal with your rights or obligations under these Terms without our prior written consent (not to be unreasonably withheld). We may assign these Terms to a related body corporate or as part of a sale of our business on written notice to you.
19.2 Disputes: A party must not commence court proceedings relating to a dispute without first meeting with the other party to seek in good faith to resolve the dispute, failing which the parties will engage a mediator, with mediation costs shared equally. Nothing prevents a party seeking urgent injunctive or equitable relief.
19.3 Force majeure: Neither party is liable for any delay or failure to perform (other than an obligation to pay money) caused by an event or circumstance beyond its reasonable control.
19.4 Governing law: These Terms are governed by the laws of Victoria, Australia, and the parties submit to the exclusive jurisdiction of the courts operating in Victoria.
19.5 Notices: Notices must be in writing and sent to us at legal@medilee.com.au and to you at the email address registered against your account (or as set out in an Order Form). Email notices are deemed served at the time of transmission.
19.6 Severance: If a provision of these Terms is void, invalid, illegal or unenforceable, it is to be read down as narrowly as necessary, failing which it is severed without affecting the remainder of these Terms.
19.7 Entire agreement: These Terms, together with any Order Form, the Practitioner Terms of Use (where applicable) and the documents incorporated by reference, record the entire agreement between the parties about their subject matter.
19.8 Survival: Clauses 8, 9.2, 11, 12, 13, 16, 17, 18.3, 18.4 and this clause 19 survive cancellation, expiry or termination of these Terms.
For any questions or notices, please contact us at:
Medilee Pty Ltd (ACN 685 703 913)
Email: legal@medilee.com.au
